Support Topics for
SuperRack
- Learn how to update SuperRack SoundGrid V14 to the latest version including support for the ProLink console remote integration protocol for DiGiCo and how to set it up.
- Learn how to set-up SuperRack with various DiGiCo consoles. Find instructions on how to establish console remote control, mirroring and useful tips and tricks.
- SuperRack Knowledge Base – Discover the latest technical and support information plus helpful resources for configuring and working with your SuperRack Setup.
- Learn about various aspects and find guidelines for building your SoundGrid system. There are several factors that need to be considered, here we break them down and discuss them in depth, and provide an overview of the system as a whole.
- Follow these important steps to install SoundGrid applications such as eMotion LV1, SuperRack, SoundGrid Studio, SoundGrid QRec and the SoundGrid Driver on Apple Silicon Mac computers.
- This page will guide you through setting up your Windows for hosting SoundGrid applications, driver and networks.
- Consult this page for up-to-date information on Thunderbolt to Ethernet Adapters for SoundGrid networking on Mac computers.
- If you cannot find Waves plugins in eMotion LV1, SuperRack, or SoundGrid Studio, follow these instructions to make them available.
- Find information about SoundGrid Servers including dimensions, racking options and support notes.
- This article presents recommendations to try if you are experiencing audio issues when recording/playing back audio from an Apple Silicon Mac to your SoundGrid network.
- Learn how to add a separate computer to your SoundGrid network for recording and playback purposes. This article assumes you already have a supported and functional SoundGrid network.
- Follow the steps in this article to solve the “Version: Not Available” error in the SoundGrid Driver Control Panel in Windows:
- If you are trying to load your third party VST3 plugins in SuperRack Performer but you cannot find them, follow these instructions in order to make the plugins available.
- Learn how to troubleshoot audio artifact issues in SuperRack Performer.
- If you’ve installed SuperRack V14 and need to roll back to SuperRack V13, follow these instructions
- Learn how to set up a console equipped with a Waves IO with SuperRack SoundGrid.
- SoundGrid is an exclusive network. Mixing SoundGrid with other types of traffic on the same network can result in audio drops or other problems. Refer to this article for guidelines about using a SoundGrid network in a Virtual LAN (VLAN).
- Learn how to update the Hear Technologies WSG Bridge for Dante firmware in order to run it with SoundGrid applications V13 and above.
- Netgear M4250 & M4300 series network switches offer a profile for SoundGrid networks that is officially supported and recommended. Follow the instructions below to configure the profile accordingly.
- This is a troubleshooter for various issues that might occur with DiGiCo consoles while remotely connected to a SuperRack setup.
- Follow these instructions to connect a DiGiCo Quantum console to SuperRack SoundGrid and a SoundGrid server/s for audio processing and remote control, with or without server redundancy.
- These instructions will guide you through the process of connecting your Combo hardware and installing the latest software updates.
- Follow these instructions to connect DiGiCo Quantum 7 engines to SuperRack SoundGrid and SoundGrid server/s for audio processing, remote control and mirroring for dual engines with or without server redundancy.
- Follow these instructions to setup a DiGiCo SD console & Waves SuperRack SoundGrid with remote control.
- Learn how to control Waves SuperRack features and functions, recall snapshots with MIDI and map MIDI controllers and keyboard hot keys.
- Learn how to calibrate touch screens on Windows computers for use with Soundgrid applications such as eMotion LV1, SuperRack and SoundGrid Studio.
- This page presents existing issues in Waves SuperRack, some with workarounds. We are working on solutions, and we encourage you to contact Waves Live Support to report any issue you may encounter.
- Follow the steps below to install Waves SoundGrid applications and activate their licenses to your computer in one go, using Waves Central’s “Install Products” page.
- Learn how to update your eMotion LV1, SuperRack and SoundGrid Studio licenses and software to the latest Version.
- We have collected a list of common issues surrounding the topic of audio drops in a SoundGrid system: what to look for and what to avoid.
- Here are basic ground rules for powering your SoundGrid Setup on and off in a controlled manner.
- All SoundGrid applications and driver require selecting a SoundGrid network port. Some systems will display a list of available network ports; follow these steps to identify the correct port.
- When setting up redundant SoundGrid servers with your live console system, there are a few ways to ensure optimal performance so you can be ready for anything that may occur during a live show.
- In order to remotely control SuperRack from your DiGiCo SD12 console, you will need to download and install the Waves for DiGiCo SD12 Driver on your console.
- Learn how to update or downgrade SoundGrid Server Firmware. This may be required when transferring a SoundGrid server from one setup to another, or when updating or downgrading your SoundGrid to match firmware and software versions.
- Follow these instructions to set up a fully redundant DiGiCo SD7 & Waves SuperRack SoundGrid setup, incorporating two mirrored SD7 engines with separate yet mirrored SoundGrid setups.
- If you use an earlier version of SuperRack and need to load a session created in a newer version, please follow these steps on the computer running the earlier version of SuperRack
- If you are trying to use your SoundGrid server in a Waves host but the server appears as N/A in the inventory, follow these steps.
- If you are trying to use your SoundGrid server in a Waves host application but the server does not appear in the inventory, follow these steps.
- This page presents general support notes and known issues, some with workarounds, with Waves computers such as Axis One and Axis Proton. We will update this page on an ongoing basis as issues are solved.
- If you encounter an “Application failed to initialize” message in a Waves host application, follow the instructions described in this article.
- All SoundGrid Interface drivers are now pre-installed with each SoundGrid application. If you see this message, reinstall your SoundGrid application or the specific device driver via Waves Central's 'All Products' tab.
- To display V10 or V11 SuperRack, eMotion LV1, SoundGrid Studio in full screen on HD & UHD (4K) resolution display monitors on Windows 10, either update to V12.8 which supports auto-scaling, or follow these steps:
- Learn how to set up Reaper with Waves SoundGrid ASIO/Core Audio Driver and route audio to record or playback multiple tracks from or to your SoundGrid system. Session templates are included for download.
- Learn how to set up multiple SoundGrid DSP servers in the Waves SuperRack live plugin host, to add more plugin processing power and balance your server workload.
- In order to control SuperRack SoundGrid directly from your DiGiCo console via the remote-control module, you will need to make sure that the Waves SoundGrid Driver is installed on your console.
- Watch how to integrate the Waves SuperRack live plugin rack with your DiGiCo console setup, including basic routing, session management and system health monitoring.
- Watch tips for using the SuperRack live plugin rack with your DiGiCo console, including how to configure the same SuperRack computer with different consoles, snapshot integration, solo display inserts, and using Touch-Turn for SuperRack control.
- Learn advanced patching and routing tips for your live Waves SuperRack setup: Watch how to patch SoundGrid interfaces, console expansion cards and MADI devices, and how to set up playback and recording.
- To establish remote control functionality between SuperRack SoundGrid on a Waves Proton Duo computer using the built-in switch and DiGiCo SD consoles, the console network interface controller must be configured to run at 100Mbps speed (Full Duplex ).
- Waves plugins are offered as perpetual licenses, or as a subscription to Waves Creative Access. eMotion LV1 and SuperRack are only sold as perpetual (non-subscription) licenses. This article presents best practices and frequently asked questions ...
- Follow the instructions in this article to set up SuperRack Performer with a Waves SoundGrid expansion card.
- Learn how to configure NETGEAR managed switches for ProLink Remote Control Integration.
- To setup SuperRack LiveBox with DiGiCo consoles with remote control, follow the steps below.
- To setup SuperRack Performer with DiGiCo consoles with remote control, follow the steps below:
- Find hardware specifications and information about licensing and software included with the SuperRack LiveBox D.
- Learn how Energy Efficient Ethernet (EEE) affects SoundGrid networks and how to configure it.
- Find useful information and specifications about the SuperRack LiveBox M.
- Learn how to configure your X32/M32 console clock settings to ensure your DN32-WSG expansion card is synced with the console.
- Learn how to solve session converter errors when launching eMotion LV1 or SuperRack.
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