Support Topics for
Troubleshooting
- If the installation process in Waves Central gets stuck while installing Waves products that include samples (i.e., an Instrument, COSMOS or Waves Creative Access), please cancel the installation and download the sample libraries from the website.
- Are you seeing blank GUIs of Waves plugins or applications (V12 and up) after installing the latest version on your Mac? Follow these steps to roll back to an earlier version that does not require ‘Metal’ support and will display properly.
- Find common solutions for failed installations in Waves Central.
- If you cannot manage your licenses in Waves Central because your computer appears under Disconnected Devices in the Licenses page, these are the possible reasons and solutions.
- If you are encountering a persistent “Incorrect Username or Password” message when trying to log into your Waves account on our website or in Waves Central, follow these instructions.
- If you encounter the following message in the Waves Tune plugin: “ReWire link cannot be established; Please check your settings,” please follow these steps.
- If you receive an error message ‘Login failed. Please ensure your computer clock is set to correct date and time, then try to log in again’, follow these steps to solve this issue by syncing your computer’s date and time via your OS settings.
- Learn how to solve the error message “Waves Local Server is not Connected”.
- If you experience unusually high CPU consumption from Waves Plugins V14 and above while using a non-Intel CPU and Windows, learn how to enable MKL optimization to improve CPU performance.
- If you cannot manage your licenses in Waves Central because your USB drive appears in the ‘Disconnected Devices’ tab in the ‘Licenses’ page, follow the troubleshooting steps below.
- Consult this troubleshooter if you encounter issues using the head tracking feature of the Nx Virtual Mix Room, CLA Nx, Nx Ocean Way Nashville or Abbey Road Studio 3 plugins, via your computer camera or the Nx Head Tracker device.
- If you are using Waves Tune in a host application that requires the Waves ReWire plugin (REAPER, Pro Tools, Digital Performer) and you can’t find it, please follow these steps.
- To run Waves plugins on Windows 32-bit (7, 8.1 or 10), you must use the Waves V9.3 offline installer, which only includes Waves products released until September 10, 2015.
- If you encounter an “Application failed to initialize” message in a Waves host application, follow the instructions described in this article.
- If you cannot find Waves plugins in eMotion LV1, SuperRack, or SoundGrid Studio, follow these instructions to make them available.
- We have collected a list of common issues surrounding the topic of audio drops in a SoundGrid system: what to look for and what to avoid.
- This page will guide you through setting up your Windows for hosting SoundGrid applications, driver and networks.
- Learn how to solve a ‘Failure to Uninstall’ Error in Waves Central. Follow these steps one at a time, trying to uninstall before moving on to the next step.
- If you run into issues after applying changes to your Axis One or Axis Proton computer, you can undo these changes using the factory enabled Windows restore point instead of spending time troubleshooting the issue.
- If you are trying to use your SoundGrid server in a Waves host but the server appears as N/A in the inventory, follow these steps.
- All SoundGrid Interface drivers are now pre-installed with each SoundGrid application. If you see this message, reinstall your SoundGrid application or the specific device driver via Waves Central's 'All Products' tab.
- If you are trying to use your SoundGrid server in a Waves host application but the server does not appear in the inventory, follow these steps.
- If no sound is audible when switching to SoundGrid processing in StudioRack, follow these steps:
- If you are watching a movie in surround on your Mac using the Nx app for 3D audio on headphones, but the sound seems to come only from the front, follow these instructions.
- If you encounter a "Loading Issue" or a "Missing File" error message while loading your Waves plugins or instruments in Maschine, follow these instructions to make them available.
- If you encounter a "Loading Issue" or a "Missing File" error message while loading your Waves plugins or instruments in Komplete Kontrol, follow these instructions to make them available.
- If you are trying to load your Waves plugins in Ableton Live but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in Logic Pro but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in Bitwig Studio but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in Luna but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in Pyramix but cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in Cakewalk by Bandlab but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in FL Studio but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in Adobe Audition or Premiere but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in Digital Performer but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in GarageBand but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in Studio One but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in Cubase but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in Samplitude but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in REAPER but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in Acid Pro 7.0 but cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in WaveLab but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in Reason but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in Pro Tools but you cannot find them, follow these instructions in order to make the plugins available.
- To run Waves plugins on macOS Yosemite (10.10), please follow the steps below.
- To run Waves plugins on Mac OS Mountain Lion 10.8.5 and Mavericks 10.9.5, you must use the Waves Central v9.6 offline installer for Mac.
- To run Waves plugins on Logic 9, you must use a Waves V9.3 offline installer, which only includes Waves products released until September 10, 2015.
- This is a troubleshooter for various issues that might occur with DiGiCo consoles while remotely connected to a SuperRack setup.
- This page presents general support notes and known issues, some with workarounds, with Waves computers such as Axis One and Axis Proton. We will update this page on an ongoing basis as issues are solved.
- Follow the steps in this article to solve ‘Central has encountered a system permissions issue’ errors in Waves Central.
- Learn how to solve various login errors and issues in Waves Central, such as browser not launching for login, incorrect time and date settings, illegal characters and false-positive anti-virus detection.
- Find solutions and troubleshooting steps for all Waves Central issues and errors right here on this page.
- Use this troubleshooter to identify and resolve various issues and error messages that may arise while using Waves COSMOS Sample Finder.
- If Logic Pro automatically rescans Waves plugins each time it is launched on your system, learn how to solve this by removing all remnants of older Waves versions and installing only the versions you have licenses for.
- To establish remote control functionality between SuperRack SoundGrid on a Waves Proton Duo computer using the built-in switch and DiGiCo SD consoles, the console network interface controller must be configured to run at 100Mbps speed (Full Duplex ).
- Learn what to do if your Waves plugins load in Demo mode even though your license for them is activated.
- Learn how to load Reason songs with Waves VST3 Plugins by following the steps below.
- If you are trying to load your Waves plugins in MainStage but you cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in Nuendo but cannot find them, follow these instructions in order to make the plugins available.
- If you are trying to load your Waves plugins in StudioRack but you cannot find them, follow these instructions in order to make them available.
- Learn how to troubleshoot audio artifact issues in SuperRack Performer.
- If you are trying to load your Waves plugins in DaVinci Resolve but you cannot find them, follow these instructions to make the plugins available.
- This article presents recommendations to try if you are experiencing audio issues when recording/playing back audio from an Apple Silicon Mac to your SoundGrid network.
- If you are trying to load your third party VST3 plugins in SuperRack Performer but you cannot find them, follow these instructions in order to make the plugins available.
- If you encounter difficulties when streaming or receiving audio using Waves Stream, follow the steps in this troubleshooting guide.
- If you are trying to load your Waves plugins in StudioVerse Audio Effects or StudioVerse Instruments but you cannot find them, follow these instructions in order to make them available.
- Install and activate Waves plugins on macOS Big Sur (11) by following the steps below
- Install and activate Waves plugins on macOS Catalina (10.15) by following the steps below.
- Learn how to solve plugin loading issues in sessions created using older Waves versions, if they’re not loading after updating to V15.
- Learn how to fix license missing error on an eMotion LV1 Classic console.
- Learn what to do if the process bar in Sync Vx is stuck on a Windows computer.
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