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SoundGrid Rack for VENUE – Support Notes

Jun 27, 2024

This page presents existing issues, some with workarounds, that we are working to solve in Waves SoundGrid Rack for VENUE. It also summarizes key improvements and main issues solved in SoundGrid Rack for VENUE. We will update this page on an ongoing basis as more issues are solved.

We encourage you to contact Waves Live Support and report any issue you may encounter.

Table of Contents:

Console Compatibility

  • SoundGrid Rack for VENUE V14 is compatible with VENUE 7.1.0.53 and above.
  • SoundGrid Rack for VENUE V10 is compatible with VENUE 6.1–7.0.
  • SoundGrid Rack for VENUE V9 is compatible with VENUE 5.7–6.0.
  • Running Waves on VENUE 7.1 requires your S6L console to have 8GB of RAM.
  • The console must be equipped with two AVB cards on the back of its engine.
  • ~5GB of hard disk space is required to successfully install all supported Waves plugins on the console.
  • Find Installation, Activation and Update Instructions for all SG Rack for VENUE versions.

Plugin Compatibility

  • SoundGrid Rack for VENUE V14 is compatible with Waves V15, V14 and V13 plugins only.
  • Virtual Instrument plugins (VSTi) are not supported.
  • Surround plugins are not supported.
  • The following plugins are not supported (not SoundGrid-compatible):
    • Clarity Vx
    • Clarity Vx Pro
    • DeBreath
    • Dugan Automixer
    • Dugan Speech
    • GTR3 ToolRack
    • L3-16 Multimaximizer
    • MetaFilter
    • OneKnob Pumper
    • SoundShifter
    • StudioRack
    • UltraPitch
    • Waves Tune
    • Waves Tune LT
    • Z-Noise

Server Compatibility

General SoundGrid Network Notes

  • SoundGrid is a ‘private’ network: in order to have a clean network stream, the SoundGrid network should not be used to run any non-SoundGrid applications. Using non-SoundGrid protocols on the same network that carries SoundGrid audio might result in audio drops, application freezes, and other unexpected results.

Known Issues

  • After installing V14, the WaveShell AAX V10 file may still show up as ‘installed' in the consoles 'installed plugins’ list. This is a visual misrepresentation and will not affect functionality at all. To remove the from the list, right click > Uninstall.
  • Updating a generation 9 (X9) server’s firmware version from V10 to the latest version may result in an error message.
    Workaround: Refer to this support article.
  • If you experience audio artifacts while using more than 110 voices in SoundGrid Rack for VENUE, increase the buffer size to 112 (within the rack Inventory).
  • Changing configurations in a Star configuration with I/O Sharing of 3 or more S6L consoles (Network Storm), will disconnect the SoundGrid network and not reconnect automatically.
    Workaround: Click the ‘Use Racks’ button (in the popup menu at the bottom left).
  • GTR Stomps, Scheps Omni Channel: Switching plugins inserted within these plugins via snapshots will not work. Stationary settings are supported and will load and changes between snapshots.
  • Plugins’ gain reduction meters are not mapped to VENUE meters.
  • Control mappings of any plugins loaded after CLA Mixhub, will be disabled, as CLA MixHub reserves a large number of controls.
    Workaround: Insert CLA MixHub as the last plugin in your SoundGrid Rack for VENUE.

Issues Fixed in v14

  • Bug causing the SoundGrid inventory to display an ‘incompatible devices’ message after SoundGrid Rack for VENUE is installed and the console is restarted – Fixed in V14.
  • Bug muting SoundGrid Racks for VENUE instances after the WSG HD is updated via the SG Inventory – Fixed in V14.
  • Bug causing the ‘Voices’ Meter (in the SoundGrid Inventory for VENUE) to display correct values only when the inventory is in focus – Fixed in V14.

  • Console Compatibility

    Plugin Compatibility

    • SoundGrid Rack for VENUE V10 is compatible with V10 plugins only.
    • Virtual Instrument plugins (VSTi) are not supported.
    • Surround plugins are not supported.
    • The following plugins are not supported (not SoundGrid-compatible):
      • DeBreath
      • Dugan Automixer
      • Dugan Speech
      • GTR3 ToolRack
      • L3-16 Multimaximizer
      • MetaFilter
      • OneKnob Pumper
      • SoundShifter
      • StudioRack
      • UltraPitch
      • Waves Tune
      • Waves Tune LT
      • Z-Noise

    Server Compatibility

    • SoundGrid Rack for VENUE V10 is not compatible with X10 models of Waves SoundGrid servers shipped after June 2022. It is compatible with previous server models (X9 and below) shipped before June 2022.

    General SoundGrid Network Notes

    • SoundGrid is a ‘private’ network: in order to have a clean network stream, the SoundGrid network should not be used to run any non-SoundGrid applications. Using non-SoundGrid protocols on the same network that carries SoundGrid audio might result in audio drops, application freezes, and other unexpected results.
    • It is recommended to temporarily disconnect all Stage Racks and I/O Sharing when updating Waves component firmware

    Known Issues

    • If you downgrade SoundGrid Rack for VENUE from V14 back to V10, the WSG-HD I/O will not pass audio.
      Workaround: Force-update the I/O’s firmware by holding Shift+F and clicking on the FW button on the I/O’s slot. Refer to this Support article for instructions.
    • If you copy/paste plugins to an insert slot that already contains a plugin within SoundGrid Rack for VENUE, the ‘Undo’ button in the SoundGrid Rack toolbar may not recover the previously inserted plugin.
    • In plugins with linked controls: Adjusting one of the linked controls might not adjust the other linked controls properly.
    • Manny Marroquin Reverb: preset loading may be slow.
    • When the SoundGrid Inventory is accessed via SoundGrid Rack for VENUE, the Inventory window may be hidden behind the SoundGrid Rack window.
      Workaround: Click on a different tab in VENUE to reveal the SoundGrid Inventory.
    • Switching snapshots while loading sessions will cause a corruption in SoundGrid Rack for VENUE.
    • GTR Stomp, Scheps Omni Channel: Switching plugins inserted within these plugins via snapshots will not work. Stationary settings are supported and will load and change as snapshots are switched.
    • Plugins’ gain reduction meters are not mapped to VENUE meters.

Can't find a solution to your issue? Contact Waves Technical Support.