All Waves SoundGrid servers, Audio Computers, and Commercial Audio devices come with a free warranty at the time of purchase (please check individual product pages for the free warranty periods).
Registered owners of One-C, Extreme, Extreme-C, Titan, Titan-R, Proton, Axis Proton, Axis Scope, Proton Duo, CA3000-MX, CA2000, and CA1000 may extend their warranty for an additional 1-or 2-year period”
Please note
: First and Second-generation SoundGrid servers (v1 and v2) can no longer be serviced due to unavailable parts. For information on trade-in discounts, please contact the Waves Sales team.How do I extend my warranty?
Please contact the Waves Orders team and request the extension. A Waves representative will get back to you with further information.
How much does it cost?
| 1-year extension | 2-year extension | |
|---|---|---|
| SoundGrid Proton Server | $150 | $250 |
| SoundGrid Server One-C | $250 | $450 |
| SoundGrid Extreme Server-C | $400 | $700 |
| SoundGrid Extreme Server | $400 | $700 |
| Titan Server | $450 | $700 |
| Titan-R Server | $500 | $750 |
| Axis Scope | $300 | $500 |
| Axis Proton | $200 | $300 |
| Proton Duo | $250 | $400 |
| CA3000-MX | $300 | $500 |
| CA2000 | $300 | $500 |
| CA1000 | $200 | $300 |
When can I extend my warranty?
You may extend your warranty either before or after your original 1-year warranty expires.
Please note: If you extend the warranty after the original 1-year warranty expires, the extension will be only for the remaining time period from your original date of purchase. For example, if you purchased a server with a free 1-year warranty on January 1, 2016, and you buy an extended 2-year warranty on September 1, 2017, your extended warranty will expire on January 1, 2019.
What does the extended warranty cover?
The extended warranty gives you the exact same coverage as your original warranty: You will get your server replaced in case of failure which cannot be otherwise resolved.
In case of server failure or difficulties, please contact the Waves Tech Support team. If the server is found to be defective, we will initiate a replacement procedure: we will send you a server of the same model and CPU generation, and arrange for pickup of the defective server.
Please note: The warranty does not cover shipping costs for the original server or the replacement server. To find more about shipping options, please contact the Waves Orders team.